Service

Team-Atlanta-Pic-1The Cardinal Scale Atlanta Branch is dedicated to providing world-class service to new and existing customers. Exceeding the expectations of customers is our top priority. The Atlanta Branch prides itself on not just being your average scale company, but more of a consultant to your business. This strategic business approach makes for long-lasting partnerships with their customers.

 

Cardinal Scale’s Atlanta Branch offers a wide range of customer support services. Our equipment installation, field calibrations, and repair services are completed from factory-trained and experienced scale technicians. With today’s advanced weighing product solutions, we are able to complete complex systems with custom integration, programming, and software development.

 

The Cardinal Atlanta Branch offers several varieties of service agreements customized to meet the needs of their customers. This means that when you need them they will be there. These are just a few of the unique features that separate the Cardinal Atlanta Branch from other scale companies.

 

Cardinal Scale’s Preferred Customer Service Agreements

 

The benefits to becoming part of the Cardinal Preferred Customer Program include, but are not limited to:

  • Same-day service call response.
  • Discounted parts and lower hourly rates for additional service calls.
  • A scheduled flat rate inspection of all parts for excessive wear and/or damage to avoid any down time for the customer.
  • Testing scales with certified weights defined by the Department of Agriculture Division of Weights and Measures.
  • Adjustments needed to bring the scale within acceptable tolerance stated by regulations in place by Department of Agriculture Division of Weights and Measures.
  • Electronic follow-up report will be sent promptly recapping any and all work, repairs, and replacement parts performed after each visit.
  • Electronic scale report specific to the type of scale recapping test and weight readings during testing.

Cardinal offers monthly, quarterly, semi-annually, and annual service agreements.

 

The Cardinal Scale Atlanta Branch is a company-owned branch office of Cardinal Scale Manufacturing Company, located in Webb City, MO. To learn more about Cardinal Scale, please go online to www.CardinalScale.com.